Shipping & Returns

We’re here to help make your order right.
Return & Exchanges

+ Do you accept returns or exchanges?
We have a 30-day money back guarantee. If you try our products and feel it isn't working for you, let us know. We would be happy to return or exchange the product for something that works for you. We accept returns within 30-days of purchase. We do not accept returns for taste.

To be eligible for a return, your item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

To process a return or exchange, please let us know what item you will be returning or exchanging, and we will send a pre-paid shipping label. Print out the label and carefully package the product in a mailer. Attach the label to the package and give it to your USPS mail carrier. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. By returning a purchased item to us, you are transferring ownership of that item to us. In the event we reject your requested refund, we have no obligation to return the item to you.

If you’re requested refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If your exchange is approved, we will send out your new product within 24-hours of receiving your returned product.

If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
+ How do I make a gift exchange?
We are so thrilled someone has gifted you a product! If you would like a different product please let us know. In order to accept an exchange for a gift, please send a copy of the original receipt of purchase to hello(at)overcomeveryday(dot)com. We will process the refund or exchange like a normal return or exchange.

If a return is processed, the sale price is returned to the original purchaser. We apologize but we cannot send the return amount to the giftee. Please see our returns and exchanges Q&A for our returns and exchanges process.
+ Do you refund shipping?
Normally, we provide free shipping; however, if by chance you paid for shipping and are returning a product, we cover the full price of the return, including taxes and shipping.
+ When can I expect my refund?
Normally, we provide free shipping; however, if by chance you paid for shipping and are returning a product, we cover the full price of the return, including taxes and shipping.
Order Issues

+ My product was delivered broken. What do I do?
We use USPS to ship most packages. We package all products to ensure no breakage occurs during shipment; however, in the case a bottle has broken, we apologize for the inconvenience. 

If this does occur, please be careful with the packaging as our products are glass. Please take a photo of the broken glass with the label showing, and email the photo to hello(at)overcomeveryday(dot)com. Please include your name and order number in the email. 
Once our team has reviewed the material, our team will send a new item as a replacement.

Once our team has reviewed the material, our team will send a new item as a replacement.
+ I'm missing a product from my order.
Missing something? We apologize! Please email us. In your email, please let us know your name, order number and what was missing from the order and we will send a replacement. 
+ I received a faulty item in my order.
Receive something you didn't order? Our mistake! Please email us to let us know and we will send a pre-paid return label. Please pack up the product in the packaging it came in and simply give it to your USPS mail carrier. We'll take it from there.
Shipping Problem

+ I need product shipped to a different location.
If you have ordered a product but it is shipped to the wrong address, please notify us immediately by email at hello(at)overcomeveryday(dot)com. If the order has not yet shipped, we will work with you the change the shipping address.
+ My tracking says my package was delivered but I did not receive it.
If you have ordered a product but it is shipped to the wrong address, please notify us immediately by email at hello(at)overcomeveryday(dot)com. If the order has not yet shipped, we will work with you the change the shipping address.
+ More shipping questions? 
Check out our shipping policy page for more information on shipping related issues. 

Still have questions?
Check out our FAQ page or contact us directly.
+1 (859) 379 - 9644
hello(at)overcomeveryday(dot)com

SHIPPING AND RETURNS

 

RETURN POLICY

We are happy to accept returns within 30 days from purchase date. We do ask that the item be unused and in the same condition it was received in (for example, unopened and still in original packaging). We also ask that you have proof of purchase such as an order number or credit card memo.

Please do not send your purchase to the manufacturer.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. By returning a purchased item to us, you are transferring ownership of that item to us. In the event we reject your requested refund, we have no obligation to return the item to you.

If your requested refund is approved, it will be processed as store credit in the form of an Anavii Market Gift Card. If you have requested an exchange, the exchange product will be shipped once the returned product is received and inspected.

Late or Missing Refunds

Please contact us with any concerns regarding late or missing refunds. You can reach us by email through hello(at)overcomeveryday.com or by calling 859.379.9644 from 9am to 6pm EST.

Ineligible Items

Super Sale, closeout/discontinued, and free gift with purchase items are not eligible for return or refund.

EXCHANGES

To inquire about an exchange please send us an email at hello(at)overcomeveryday.com with your name, order number, and reason for exchange.

Please note that free gifts with purchase are not eligible for exchange.

GIFTS

If the item was marked as a gift when purchased, you’ll receive a store credit for the value of your approved return. Once the returned item is received and approved for refund, a gift certificate will be issued to you.

 

SHIPPING

To return your product, you should mail your product to: Overcome LLC 215 E High St, Lexington, KY, 40507, United States.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We only ship within the United States.